FRUMENCE A. AGRACIADO
Assistant Professor II
Taguig City University or college
What is a Buyer?
A client (sometimes known as the client,
purchaser, or purchaser) is the person receiving a
great, service, merchandise, or thought, obtained
coming from a vendor, vendor, or perhaps supplier to get a
monetary or perhaps other beneficial consideration.
Types of Customers
A great intermediate consumer or operate customer
-- is a seller that acquisitions goods for re-sale.
An ultimate customer
-- is the buyer.
An external customer
-- is a customer who is in a roundabout way connected to
An internal customer
- is actually a customer that is directly attached to an
organization, usually stakeholders, employees, or perhaps
1 ) Existing Clients
Consists of buyers who have purchased or otherwise
applied an organization's goods or services, commonly within a designated period of time.
This group involves those who have earlier had
relationships with the promoting organization typically through
a previous purchase.
a few. Potential Customers
. The third category of clients includes all those who have yet to purchase but have what the marketing expert believes are
the requirements to eventually turn into Existing Clients.
Importance of Great Customer
Provide the likelihood of repeat business
Increases company reputation
Leads to an increase in sales and support
Support ensure that your organization continues
Is as crucial to your small business because
the price and quality of what you will be
What does it take to produce
Invest on substantial sums in global market
Social respond to issues (energy efficiency,
air flow & normal water pollution)
Embed the attributes of business social
responsibility into a product.
Environmental protection – most basic
foundation in CSR.
almost 8 Keys to Building Strong
Partnerships with the Colleagues
& Your Customers
three or more.
Talk about Your Electricity with Others
Communicate with Authenticity
Match Abilities with Potential
Express What Is Relevant & True for yourself
Engage The Audience with Humor
Get over Failure Through Acceptance
Maintain Awareness of Emotional Dynamics
Concern Yourself if you take Charge
1 . Share The Power with
If the specific is secure enough in his
power to share this, that electrical power is enhanced
through the admiration others gain for you.
" Social Communication "
2 . Communicate with
Understanding others viewpoints & the
influence of your own presentation in
To do equally well, use your brain – both the
psychological part in addition to the thinking part.
" Doing Right is Sometimes Better than Being
a few. Match Abilities with
Meet the challenge to the ability with the
" too convenient = dullness "
" If it's too much = frustration "
4. Express Precisely what is Relevant &
True to suit your needs
Very good leaders surpasse gender functions
5. Employ Your Viewers with
A tale a day – Humor causing laughter is
a great way to connect emotionally with an
market of one or perhaps many.
Laughter, via appropriate joy, can form
the shortest range between two minds.
" Being hypersensitive to the circumstance & after that
choosing how you can share your authentic
sense sensibly & appropriately "
6. Get over Failure Through
Accept if a situation moved wrong &
reframe this to discover the " silver lining”.
3 techniques for reframing awful outcomes
1 ) Finding the sterling silver lining
installment payments on your Focusing on fixing the problem
several. Appreciating as soon as
7. Maintain Awareness of
six Basic Types of Emotions
1 . Happiness (Good)
2 . Surprise (Good)
several. Anger (Bad)
4. Disgust (Bad)
five. Sadness (Bad)
6. Fear (Bad)
eight. Challenge Your self by Taking
" Pygmalion effect”...
Recommendations: Colleagues & Your Customers. Mcgraw-Hill Companiees, Inc. U. S. A. 2010.